Fonality Call Center Employee Turnover Explored
December 29th, 2007
The generally low, though adequate service levels provided by many fonality call center outsourced in the developing world is due in part to high employee turnover. Few can last in the industry for over 6 months and many operators cannot build up the sufficient skills and competencies in that period. Partly due to the low compensation in relation to the work, many fonality call center agents do not find it worth their while to stay. As a result, the industry faces very real problems with regards to the relative inexperience of most its work force at any given time.
Entry Filed under: Business